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Refund Policy

Please insure you are reviewing the correct refund policy based on the program you are inquiring on.

(we have more than 1 product, and not all of our refund polices will be the same)

At Custom Creatives, GSD, Real Estate Rainmaker, we stand behind the ability of our courses to get you results when you spend the time studying and implementing what you learn.

As our student, when you enroll in one of our premium courses, you get a “14 Day Guarantee.” To put it simply: The guarantee states that if you enroll in this course, watch all the videos, do all of the work, and still don’t see results within the fourteen days (14 days), we will provide a full refund.

Here’s what you need to do to be eligible for the guarantee:

  1. Spend at least an hour per day implementing what you learn (e.g. creating content, marketing, or products for your business) – There is no way around the work. You have to build a habit of taking action every day with what you learn in our courses. That’s what will make you successful. You might miss a day here and there, but if you don’t put in the work for days at a time, you won’t see the results and won’t be eligible for the guarantee.
  2. Complete the course in its entirety – When you ask for a refund, we are also going to make sure that you have completed the course and the assignments. (As a general rule, it should take you at least 5 days to go through the entire course.) If you haven’t completed the course or the assignments, then you won’t be eligible for the guarantee.
  3. Email us within the first 14 days- If, after completing the course, doing the coursework, and putting in at least 1 hours each day implementing the lessons, you still don’t see improved results or find our course valuable, email us within the first 5 days from your enroll date and we will immediately provide a full refund.

Here’s how our guarantee DOES NOT apply:

  1. You enroll, never complete the course, and email us within (14 days) asking for a refund.
  2. You enroll, do none of the assignments, and email us asking for a refund.
  3. You enroll, watch some of the videos, decide it is too hard, and quit.

Payment Cancellation Policy

A Purchaser who enrolls may not cancel the contract under any circumstances outside the “14 Day Guarantee” period. Upon enrollment, the Purchaser will be responsible for the balance of sale owing and must pay all further installments as agreed and on time. Should Purchaser fail to make any payment as and when due, we reserve all our rights against Purchaser for failure to make installment payments on time, including, but not limited to, mandating a collection agency or attorney to obtain payment from Purchaser, which may adversely affect the Purchaser’s credit rating. Purchaser must reimburse us for all reasonable fees (including legal and collection agency fees) incurred in collecting the balance of sale and is not eligible for the “14 Day Guarantee.”

Course Swapping / Exchange

All course purchases are final, and a Purchaser may not exchange courses under any circumstances. Purchasers must comply with refund conditions as stated in 14 Day Guarantee and purchase a new course in order to effectively “switch” their courses.

For marketing or any monthly services:

IN NO EVENT SHALL CUSTOM CREATIVES BE LIABLE FOR ANY LOST REVENUE, LOST PROFITS, LOSS OF TECHNOLOGY, RIGHTS OR SERVICES, LOSS OF DATA, OR INTERRUPTION OF CLIENT’S BUSINESS, SPECIAL, INCIDENTAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL DAMAGES, SUFFERED BY THE CLIENT, WHETHER OR NOT CLIENT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS, INJURY AND/OR DAMAGES. CUSTOM CREATIVES’ MAXIMUM AGGREGATE LIABILITY TO CLIENT RELATED TO OR IN CONNECTION WITH THIS AGREEMENT WILL BE LIMITED TO THE TOTAL AMOUNT PAID BY CLIENT TO CUSTOM CREATIVES HEREUNDER.

You may terminate the Marketing Program after your contract is over. This Marketing Program Agreement is between Custom Creatives and you, and you (i) authorize Custom Creatives to charge your credit card and you have read and agree to be bound by the Terms & Payment outlined herein.

Once your contract is on a month to month basis, all cancellations must have a 30 day notice emailed support@customcreatives.com. Any cancellations that fall within 30 days of the next billing cycle will be billed at the full monthly rate stated. This amount is not refundable.

Client agrees to defend, indemnify, and hold harmless Custom Creatives, its parent companies, subsidiaries, assigns, affiliates, and each of their officers, directors, employees, and agents from any suits, claims, demands, damages, liabilities, costs, and expenses, including, without limitation, reasonable outside attorneys’ fees, arising out of, or in conjunction with (i) the breach or alleged breach by Client of any warranty or representation made by it in this Agreement; or (ii) Client’s negligent, reckless, or willful misconduct in connection with this Agreement or related SOW(s).

Client agrees that all assets created by Custom Creatives or given to Custom Creatives are all approved to use by the Client. Custom Creatives will not be responsible for any copy right infringements or any monetary compensation to the Client for any claims that arise from assets given, used or approved by the Client. This may include video, images, photos, fonts, music or any other assets used for the campaign.

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